Terms

Who these terms are for

THEFT provides senior UX design and research deliverables on a monthly subscription, operated by Theft Studios, registered in the Netherlands, KVK 81705344, VAT NL862188726B01, with its studio in Valencia, Spain ("the studio", "we"). The service is offered to businesses and professionals acting in the course of their trade, not to consumers. By subscribing you confirm you are contracting as a business.

The service

• Plans: Pulse (4 deliverables per month, 1 in active progress at a time), Pace (8 per month, 2 active in parallel), Pro (unlimited monthly requests, up to 4 active in parallel), Enterprise (custom volume and concurrency, agreed per contract). Current prices are on the pricing page; annual billing is the listed rate, month-to-month is 25 percent higher.
• A deliverable is one scoped output: a user flow, a wireframe set of up to 15 screens, a UX audit, an interaction spec, or a competitive teardown. Work that would exceed 12 hours of senior time is scoped into multiple deliverables before we start, never silently.
• "Unlimited" on Pro means unlimited monthly request volume, not unlimited simultaneous work: requests queue in the order received and up to 4 are in active progress at once, the same concurrency model published subscription design services use for their own unlimited plans. Sustained volume that would require more than roughly 20 hours of dedicated senior time per week is the trigger for an Enterprise conversation about a larger allocation, not a silent slowdown.
• Requests and delivery run asynchronously and in writing, through the request channel agreed at onboarding (email by default). First drafts land within 3-5 business days of a scoped request, Pro gets priority queue position ahead of Pulse and Pace. Turnaround windows are measured in business days, Monday to Friday, CET.
• Each deliverable includes one revision cycle. Revisions do not count against the monthly total. If a deliverable misses the brief entirely, we redo it.

Billing, pausing, and cancellation

• Subscriptions bill in advance, monthly or annually, in euros.
• Pause anytime, no reason needed. Billing and the request queue both stop the day you pause. On a monthly plan, deliverables not yet used in the paused cycle carry over and are waiting when you resume. On an annual plan, the months remaining in your term are banked, not forfeited, and your monthly allowance resumes at the start of each banked month, whenever you come back, next week or next year.
• Cancel anytime with effect from the end of the current billing period. Unlike a pause, a cancelled term is not banked: unused deliverables or months do not roll over and are not refunded. No minimum term, no cancellation fee.
• New subscriptions carry a one-week guarantee: cancel within 7 days of your first charge and we refund 75 percent of your first month's rate for your tier, capped at that amount even if you paid annually. Deliverables produced in that window are not licensed for use if you take this guarantee: ownership stays with the studio, not you. This guarantee applies once per subscription and does not extend to repeat signups used to extract discounted work.
• If an invoice remains unpaid 14 days after its due date we may suspend the queue until the account is settled.
• Prices can change; changes never apply retroactively to a running billing period.

Ownership and confidentiality

• On full payment, you own the deliverables we produce for you. We retain ownership of our pre-existing methods, templates, and tooling.
• We treat everything you share as confidential by default. NDAs on your paper are standard at Enterprise and available on request at every tier.
• We may name your company and describe the engagement in anonymized form in our own marketing only with your written permission.

What we are not

We deliver design and research artifacts. We do not ship production code, provide legal or compliance advice, or guarantee business outcomes. Judgment on what to build with our deliverables stays with you.

Liability

To the extent Dutch law permits between businesses, our total liability under a subscription is capped at the fees you paid us in the three months before the event giving rise to the claim, and neither party is liable for indirect or consequential loss. Nothing limits liability for willful misconduct or gross negligence.

Law and venue

These terms are governed by Dutch law. Disputes go to the competent court for the studio's registered office in the Netherlands, unless mandatory law says otherwise. If a clause proves invalid, the rest stands.