FAQ
Fair questions
Scope, revisions, async, cancellation. If it is not answered here, book a demo and ask directly.
What counts as one deliverable?
One scoped output: a user flow, a wireframe set of up to 15 screens, a UX audit, an interaction spec, or a competitive teardown. If a request would take a senior designer more than 12 hours, we tell you before we start and scope it into multiple deliverables.
What if I'm not happy with the output?
Request a revision. Revisions on a deliverable don't count against your monthly total. If a deliverable misses the mark entirely, we redo it. We've been doing this for 15 years and don't ship work we're not willing to defend.
How does async actually work?
Everything runs async and in writing. You post a request in your queue (email by default, a shared channel if your team prefers), we triage within one business day and ask scoping questions in the thread. The deliverable comes back in 3 to 5 business days. Pro gets one 30-minute working session per month, Enterprise gets more. If you need daily meetings, we are not the right fit.
Can I pause or cancel?
Both. Pause anytime and billing stops that day; deliverables or months left in your current term are banked, not lost, and pick back up whenever you return. Cancel and it ends at the end of your current billing period, no minimum term, no cancellation fee, but unlike a pause the remaining term is not banked or refunded. New subscriptions also carry a one-week guarantee: cancel within 7 days of your first charge and we refund 75 percent of your first month's rate, capped at that even on an annual plan. If you take the guarantee, ownership of anything delivered in that window stays with us, not you.
Do you work on non-AI products?
We specialize in AI products: prompt UIs, agent canvases, copilots, LLM surfaces. That is where our pattern knowledge is deepest. Once you subscribe, adjacent surfaces like settings, onboarding, and billing flows are in scope too. If your product has nothing to do with AI, we are probably not your best option.
Who is actually doing the work?
Jason and Iris. Fifteen years of senior UX and frontend experience across Waymo, Apple, Google Health, and more, plus a research lead with deep AI product behavior expertise. No junior team, no offshore layer. You pay for senior work and that is what you get.